Question 1

I have a question about my media invoice, who do I contact?

Accepted Answer

Please contact your Account Representative directly. If you are unsure, please email support@BestofLexingtonKentucky.com. (mailto:support@BestofLexingtonKentucky.com)This is the fastest way to resolve any questions.

Question 2

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

Accepted Answer

NERUS Strategies is the authorized representative via PayPal for your Best of Lexington schedule.

Question 3

We usually trade for our media time, I don't see that in your order form?

Accepted Answer

Best of Lexington is a paid advertising program. We do not trade for any of these products.

Question 4

I ordered merchandise, when will it arrive?

Accepted Answer

Please allow up to 7-10 business days for creation of your custom order. Shipping varies by product. You will receive "staging" emails as your order is processed through each stage. A final proof will need to be approved by you prior to shipping. For any questions regarding official merchandise, please contact merchandisesupport@nerus.net.(mailto:merchandisesupport@nerus.net)

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